Patient Testimonials | Junction Drive Laredo, TX

they give you everything you need Read Transcript

they give you everything you need

I was always afraid of the dentist. And so when I came in and heard that they were good, friendly, professional, I said, you know, "Let's give it a shot." I'd been to dentists before where you don't get a phone call until a week after a follow-up or something, and they're very on top of everything. They send you messages, reminders, email, and so it's perfect for a busy schedule, and I haven't been to a doctor that uses that before, and so getting those reminders instead of phone calls from phone numbers I don't know, it says there it's Davenport Dental Group and you know who it is and who you're communicating with. I've noticed a change in my dental hygiene, and I really attribute that to the whole staff following up and making sure that as a patient I have everything that I need, and that's provided to me through the services here that I receive through the fillings, cleanings, and what have you. They've really been with me every step of the way. And then also the preventative care, I think that's the been the biggest thing that they've helped me with, the dental hygienist really explaining to me proper tooth cleaning techniques, proper hygiene techniques, and making sure to follow up with a routine of that. And so they're very detailed.

I trust them so much Read Transcript

I trust them so much

Dr. Gomez-Vela has been very kind and supportive on this journey. And so, knowing that I have a dentist that's behind me and keeping up with me really makes it hopeful for my future dental hygiene and for other services to come that will be needed. It really gives me that confidence as a person, as a patient, that makes me not self-conscious of myself, of my smile, of things going on in my mouth, you know. It makes me more open to that.

The trust that you put in them is of very high level. And so, coming from somebody who didn't like the dentist at all, I've already been here twice this year and haven't experienced any sort of problem or mishap or anything. And they really put me on a good dental plan that I could see really good expectations for my future in dental hygiene.

Let them know at what steps that you're struggling with, and they're more than happy to help you. Some people get anxious with the simple x-rays or health questions. They're very accommodating and so, if you let them know upfront whatever part that you are anxious about, they're very helpful and willing to slow down for you, take time their with you, really, as a patient, give you whatever time you need to get the service that you deserve and that you need to get that.

The family feeling that you have coming to a group of professional, hard-working staff that really puts you first and puts your needs and your cares as if you were the only patient they had.

They got me on the right track Read Transcript

They got me on the right track

I've enjoyed coming here because I like, you know, the professionalism of the staff. It's been really great. Everyone's really easy to work with. Coming to the dentist is always hard. I mean, I get a little nervous when I'm coming and so, you know, showing up, and everyone's really friendly, it helps to ease my anxiety, I suppose.

Obviously, you know, you go to the dentist, it's a little nerve-racking, and they are completely understanding. They work really well with people. Doctor Martin and the staff have been...they're very patient. They explain everything that they're gonna do. They offer solutions to ease the anxiousness. And I think what really helps is kind of the step-by-step. Before they go in to do the work, they explain to you in detail, you know, what they're gonna do, where they're putting things in your mouth so that you know what to expect.

I see Dr. Catherine Martin. She has great bedside manner. I mean, she's just been really helpful. You know, I hadn't been to the dentist in a few years before coming to see her and she got me all set up, you know, got me back on the right track. And now, I'm coming consistently, getting, you know, all the routine work done. And so, she's been really great.
Very high level. I'm very impressed with everybody that's here.

I know everything is going well Read Transcript

I know everything is going well

Since I started, I've been through different processes.

At this point, I'm sure my teeth are healthy.

I started doing dental cleaning. I felt my teeth were a little loose.

But now, I feel my teeth are completely restored.

I needed to have a dental crown made, and because of that my teeth don't bother me anymore.

Since the beginning, the dental crown was great. And if it needed to be adjusted, it was adjusted.

So at this point, I feel comfortable smiling. I smile knowing there's nothing wrong with my teeth.

Their Customer Service is outstanding Read Transcript

Their Customer Service is outstanding

Through the customer service, when I come in, it's a pretty streamlined experience for me, because I only have...I literally come over on my lunch break. So I come in, I'm seated for a few minutes, and then I'm in the back getting worked on. And then everyone's very conscientious, very nice, and also respective of my time, which to me is very important because I have obligations before and after lunch. So, for me to come in during my lunch break, get the work that I need to get done in a timely manner, that's what really speaks out and stands out to me.

Sophia Read Transcript

Sophia

Everything is always on time. Since I'm in the logistics area, everything is for us on time. It means a lot to me, because I have a lot of things to do. It's really welcoming with the people in the entrance, they're really friendly. They always remind you about the appointments, so I love that. They call you if you are okay, or if you don't make it to the appointment, so that means a lot. They take care of me.

Since I'm from Mexico, that they speak both languages, for me it's very important, so they can understand me. Some words or some terminology that I do not know how to say it, they're really friendly to help me out in Spanish. Like all the time I receive my service in Spanish, so even from the assistant to the dentist, completely, and all the people speak Spanish so that mean a lot to me.

With the insurance, they help me a lot, they get with all the process with insurance so you save all that time, they save you a lot of time. They save me a lot of time of research, a lot of time of even go to store and buy it, because you have it here, so I love that.

Sandra Read Transcript

Sandra

Well, I've been coming here for several years already, and I continue to come back because they have a very friendly staff, very friendly office staff, and they answer all your questions. Of course, Dr Vallone has been very helpful in all of my dental needs.

They've taken are of several issues that I've had, root canals, my dental hygiene, of course, fillings, and any other concern that I may have with any dental issues. I happened to be in New York, and I had started getting a lot tooth pain. There was nothing they could do for me over there when I was on vacation, so I immediately called from New York. I called over here and set an appointment. I said, "I'll be arriving tomorrow, can you please take me right away? I'm in excruciating pain." Sure enough, they took me in the next the morning. Dr. Vallone saw me, and he was able to do the root canal that was greatly needed.

It's been a great experience. I wouldn't go anywhere else, because I've never had any problems here. I think that's what people want, to feel comfortable coming back when they see that your concerns are taken care of, especially when you're in pain and they take you right away. There's sometimes that you'll a dentist and they'll say, "Oh, it'll be another week before we can see you," or two weeks. Here, I've been fortunate that they see me right away whenever I need to come.

Sandra Read Transcript

Sandra

Here at Davenport and Associates they have always done a great job with me. I've had a lot of work done here actually and I've never had any pain. I have had problems with grinding my teeth, terrible, terrible headaches in the morning and my jaws would just be tight, of course tossing and turning. I would wake myself up with the grinding that I would do.

They've helped me as far as getting mouthguards and letting me, instructing me on what I should and shouldn't do. I don't have any headaches from grinding anymore since I've been using the night guard. I wake up pretty refreshed and have a good night sleep. Whether it be a cavity being filled or the crowns being put on, I've never had any pain here at this dentist's office. They care about them to make sure that they can do the best they can in making it pain free and doing the best job on whatever procedure is being done.

Reynaldo G. Read Transcript

Reynaldo G.

Once you … when you neglect your teeth, and for a long time, pain is not nice, especially in your mouth. So ,um, Dr. Vallone, the first crown that he probably did on me was one that I experienced a lot of pain on, before I came in. Hence, the next problems that we did, one or two others, then he kind of like did get the crowns in terms of prevention. What he did was, “Hey, Ray, you need to do these crowns by this time or not, we may have problems or pain associated with it."

It was probably a cavity that just led to that pain of that on the nerve. So I mean, once again, you know, pain is not nice. So I'm glad that I got associated with Dr. Vallone, so he can alleviate that problem of pain.

When you walk in, they make you feel very comfortable. I mean, he explains in detail, and he'll tell you, "Hey, this is what I'm going to do first. I'm going to do this second. I'm going to do this third." And while he's actually doing the procedure, he'll actually, he's talking to you and telling you, "Hey, do you need a break?"

Because of, once again, the gentleman cares about how you're feeling inside and on the chair. So the process itself, once again, is very detailed. He takes his time with it and once he finishes, then he has his staff, or the dental hygienists, come in, or the nurses come in, and explain to you what you have to do after the procedure. I'm extremely satisfied with the dental crowns and that he put on me. To be honest with you all, I can actually smile a lot better. No pain. He's actually basically taken care on my teeth for, I'm going to say four or five years or more.

And at this point in my life, I'd feel that my teeth are not perfect, but pretty much close to perfect.

Paola A. Read Transcript

Paola A.

I love coming to Davenport Group because they gave me a second chance of having a smile. I lost most of my teeth because of the chemo and the radiation. My teeth were decaying really, really rapidly, and it was painful, not nice. And he talked to me about the crowns: it was not going to be painful, they would last for a long, long time. I just decided that the pain was so bad that I was going to make the investment on the veneers and the crowns.

So I came, it took three visits, and in three visits, I got 12 teeth done in one sit-down, which was an hour and a half, which is unheard. If I had gone any other place, they would've been doing another crown, and another other crown. That way they get the money and just bring you the business, again and again. Here, they care about the way you feel, you look, and when everything's said and done, they look 100 percent more beautiful than you'll ever imagine. You just take selfies and want to put them anywhere, everywhere, and show everyone. And like I told my friends, "Go get them.” It's like, “Why do you get your braces? Don't hide your smile. Just go get the crowns on, the veneers, and that way you can go out and have fun.”

Paola A. Read Transcript

Paola A.

Dr. Vallone and the staff really put you at ease. They talk to you. They are nice. They answer all the questions you might have. It doesn't matter if it is one or is 20, they just want you to relax, be comfortable as doing their job.

They put you at ease. They're always checking while the work is being done. They're always checking on you. They're like, "Is everything okay? Do you need to stop for a minute? Do you want some water? Is this comfortable?" I usually come and for me, it's like a little nap because I get so peaceful here while they're doing the job that I take it like, “Just move me wherever you want. I know that you're going to do a great job. Let me catch a little nap before I have to go back to work.” So that's how peaceful I feel.

But I have friends that I've recommended, and they're very, very stressful. They just told me, like, "Thank you for recommending me Dr. Vallone because I don't get scared that I'm going to the dentist. I know that he's going to do a great job, and my heart doesn't start pumping. I just go put my music on, let them do their job, and that's it." So, it's not a spa day, but you can make it a spa day there. They are so nice that they will let you enjoy your time, and you know that you're going to have a great job done when you're done.

Michael V. Read Transcript

Michael V.

Before I started coming here, I really pretty much hadn't visited a dentist that much, especially when it came towards lack of benefits. However, my previous job, I was able to acquire benefits, mainly dental. So I was actually able to get some procedures done. Which would include, how do you call it? Cavities, filling out some cavities. And, again, going for professional cleanings. So just basically that, and just basically those procedures alone helped improved my smile. And not only that, just improved my peace of mind knowing that my teeth are being taken care of. So I would say that's a real big plus right there. The fact that he was able to fill in those cavities and do the deep cleaning, he got me really taken care of there in that area.

Everyone's different. With me personally, I don't have any anxiety or fears coming in here. I know what needs to get done. But I could tell, regardless of whether I could be that type of mentality or someone who was just worried, again, they engage in conversation. They want to talk to you, they want to tell you, "How's your day going?" And the plans for the weekend. They want to engage in dialogue to get your mind off of any type of worries or anxiety that you have, whether it's towards a procedure or why you're here, or for any other reason. So again, that alone is a reason why I like coming to Dr. Davenport.

Matthew Read Transcript

Matthew

I've always liked the service. I've never had to wait long in the waiting rooms at all. I've never experienced any sort of pain or anything when they're cleaning my teeth. It's all been very, very smooth and very quick service so I like that a lot. If they see a certain problem area that I might have been neglecting or not cleaning with normal brushing or anything like that then they might tell me something that I can do to help improve in those area.

There wasn't any pain at all. I was expecting something to be at least a little painful from the shot to the filling, I didn't feel anything at all. They're really good and they took care of me really well. They do a really good job on helping me feel comfortable and they keep the space very comfortable and they're all very friendly. Everything's very easy and comfortable.

I think if you came here once you wouldn't to any other dentists around because they really know what they're doing here and it's a very easygoing friendly environment and like I said, there's never any sort of pain or anything when you're getting any sort of procedure done and everything goes very smooth. You don't have to wait a long time. In and out faster than you would've imagined.

Marilyn Read Transcript

Marilyn

Well, before they did the implant, I was having a lot of trouble with a tooth that was fairly close to the front and it hurt. It hurt and I knew something was wrong and that it had to come out or something had to be done. I was in such bad shape. It was during Christmas and they knew I was hurting, so they got me in right away, then started the process.

They told me, step-by-step, what was going to happen, who was going to do what, and the time that it would take. They gave me an estimate on the whole procedure as to what it would cost with the other professionals working on me.

My smile was very important to me and now I'm confident with it. I would go around with my hand on my face because I had to go without a tooth for a little while. It was intimidating but now I don't feel that way. I'm confident and I like my teeth.

Kareem D. Read Transcript

Kareem D.

I love coming to Davenport Dental Group because every time I come in, they make me feel at home, like I'm visiting a friend's house. They talk to me about sports, they ask about my day, what I've been up to, they tell me about how they've been, what they have going on. It's really personable, so it doesn't feel so much like it's a business venture. It feels kind of like I'm just talking to friends, and we just communicate.

They kind of get to know you so that they can figure out how to talk to you, how to communicate with you. That's big because you go into a lot of places, and it's a professional atmosphere. When you're in a professional atmosphere, they don't really try to figure out you, the person. They do that here. They care about the individual and making sure that when the individual leaves here, they leave with confidence.

They do what they can to make you trust the work that's happening and trust that the individuals are looking out for your best interests. That's huge. When you come somewhere and you feel like the individuals care about you, care about your interests, that you're not just here for a service, that makes you confident in the work they're going to do. It makes you feel more relaxed. We've all been to see a car dealership to buy a car, and when you don't get service, you go somewhere else. They give you that service here, you don't have to worry about that.

Kareem D. Read Transcript

Kareem D.

When I came here originally, I had some work done in the military, and it was older work, and he's like, "Hey, what they've done isn't really stuff that's used nowadays. So what we can do is we can go back in and we can remove some of that stuff and we can put it in porcelain crowns." I had a tooth that was broken off in the back, and it wasn't a big deal. I couldn't feel any sharp edges, but he was like, "Hey, we could take care of that for you." I'd never had a filling before, and I was kind of nervous about it. They talked to me, they made me feel like it wasn't as big of a procedure or as much trouble as I thought it was going to be.

You want to have confidence in your smile, and by having some of the things I had going on in my mouth, I wasn't. I hadn't had a routine cleaning in a while, but what they did was they went in and they did a deep clean, and it was two different visits, and it felt amazing whenever I left. After the first visit it felt great. And so I came in for the second one, and I was like, "Oh, there's more? Nice." But I've gone into the dentist before, and the person doing the work in my mouth, they would hit my gumline and it was uncomfortable. Here, it was pain-free. Dr. Vallone's, they would come in after, double-check, make sure it was right. Once he did the first crown, he looked in the upper back right side and he was like, “Hey, that tooth's broken as well. We'll get you in, we'll get it fixed."

I don't really ask a whole lot of the questions because I'm at ease. I feel like I can trust these people with that side of the work. All I have to do when I come in is sit in the chair, lean back, and when I leave, I know I'm good to go. I have 100 percent more confidence in my smile now than when I came here originally. I have no issue with showing my teeth. I make a point now, whenever I see somebody in braces, to smile, just to make a joke. Different little things like that make me proud of the work they've done.

John K. Read Transcript

John K.

In terms of the bonding of my teeth, from a very young age, I'd had chips on my teeth and problems from just breaking things, being an athletic kid. And so I spent a lot of time in a dentist's office over the years getting things fixed. In my 15 years, Dr. Vallone's fixed it once and has never needed to fix it again. And that's pretty impressive, because in the past I have gone to dentists that have needed to constantly retouch and change the nature of the work, and the work doesn't hold as long. So I'm very satisfied with the way he performed my bonding.

Well, I've been very fortunate in coming to this office. The hygienists are trained to the top level, and they are greeting me. I feel welcome here. They explain every aspect of the procedure, and they even let me know that I have a choice whether I want to go through this procedure or whether it's an option, whether it's recommended or whether it is something that I may or may not want to put off for another day.

Additionally, I'm really impressed when they explain things: “Your insurance will cover this,” “The cost will be this outside of your insurance,” or “This may be an elective procedure that the insurance may not cover.” That's important to me. I want to know what I'm going to be paying for procedures as well as what's going to be done, and that's rare.

John K. Read Transcript

John K.

When I first moved to Laredo, I knew very few people, and I asked about recommendations. An individual that I worked with recommended Dr. Davenport's practice, and I came here curious because I've moved around the country, I've gone to various dentists, and I wanted to make sure I had the right fit. And instantly, Alex Vallone was just the right fit. He knew what he was doing, he told me what he was going to do, and he took care, he understood the nature of my teeth and the complex work that it required.

Well, I've had some bonding across my teeth that are related to chips and some root canal work that needed to be done and some fillings in just various parts of my mouth. The root canal process could have potentially been a prolonged procedure, and it could have been quite painful. However, he explained to me what he was going to do. He went in, performed the numbing, did a fantastic job, got in, did the job right the first time, and I was out and I'm no longer in pain. I'm always happy to come here. They do a fantastic job from start to finish, ranging from the staff that greet me here – I'm in and out, no long waiting periods – and I get top-quality dental care here.

Jesse G. Read Transcript

Jesse G.

They were very good at making you feel welcome. Again, it's that personalized feeling that you get. So when they're texting you through the software that they use or calling you to double-check if you're going to make the appointment, it's always on a first-name basis. That for me means you know that they're at that personal level with you. Again, it doesn't feel like a doctor/patient or a staff/patient kind of call. Even when you get here, right away they familiarize themselves with your face, so you always get that welcome as soon as you walk in.

Instead of saying, "May I help you?" They already know who's coming in. "Hey, Mr. Gonzales, how can we help you? You want to take a seat or sign in here?" Again, that just brings a lot to the table when it comes to visiting an office that doesn't make you feel like that patient all the time, but it's more of a welcoming feeling that I feel. Even when we're in the back with a cleaning, everything is very comfortable as far as a relationship with our hygienist or the doctor himself or any staff. So I think towards the end, it's an all-around feeding that you get from the staff and the doctor himself where they make you feel, I guess, part of the team or part of the family, if you want to use that.

So that's why we stick to Dr. Davenport and associates. We stick to Dr. Vallone and their staff, my family and all. I know I have a lot of friends that tell me, "Well, why do you take your daughters to such a place and not a dentist that deals with children?" And I'm like, "Well, they don't feel like if they're visiting just any doctor." They don't have to be treated like, Oh, this is just for kids. The service in itself speaks a lot. And my daughters, I have an 8-year-old and a 14-year-old, and they feel comfortable coming in here. They make you feel welcomed, and they're very efficient, and with somebody with a busy schedule, juggling work, home, kids, sports, this is the place to be.

Cathey Read Transcript

Cathey

Laredo is famous for having to sit and wait when you go to doctors' offices. When I come to Dr. Davenport, you have an appointed time and you're taken in exactly at the time of your appointment is specified for.

When you come here, it's such a wonderful experience with everyone. Starting with the front desk. Everybody is so pleasant. And it makes you feel really good that they are concerned about your time.

I was having a lot of sensitivity problems. With coffee, with hot drinks, with cold drinks. I didn't want to lose the tooth. Dr. Davenport recommended a root canal. He did replace the original tooth with porcelain. It turned out well. I was very pleased with it, and really it wasn't uncomfortable. I should say that I would highly recommend Dr. Davenport and this clinic.

Annie Read Transcript

Annie

Great, it's like you feel like a family. I come in here, they welcome you and they're very professional the way they treat you. You feel like they care about you and that for me is a very important. I don't want to feel a place that I am coming, and I want more patient. I want to feel that they care about me. You need to trust in a doctor that you're coming. I trust in Dr. Davenport. I feel that he will do a good job. I feel that he, if I feel uncomfortable in any case he will do something for me to be relaxed like with my daughters. My daughters coming here too and one of them have the anxiety when she came for a filling and he gave her something to calm her down and she did. It was in the beginning a little bit stressful for her but she did and my kids come in every six months too and they have no anxiety.

I guess the way they treat you is very important and they way that they calm is very important for us and they've been great. They recommended the [inaudible 00:01:04] and the staffing is absolutely great. Very, very courteous, very, very nice people. They will help your needs. It's is a nice place. I like my doctor a lot. Dr. Davenport is the number one in the market of Laredo. I highly recommend him.

Alfonso Read Transcript

Alfonso

They're very professional here and well, I need dental service, just as a preventive, I guess. Because, I've been fortunate that I've never had any, just one cavity, but they're very professional here, both Dr. Davenport, and his staff.

Frankly, I didn't know I had a cavity. It was on an upper molar and I couldn't feel it. There was no pain at all. In one of the visits, every six months, he said he found one there, so they took care of it right away before it got any worse. It was my first experience. All I had ever heard before was that it may be painful because the drilling and all that. It was very quick, easy experience, and stuff. It really surprised me. I was in and out very quickly. I had zero pain. I was expecting a whole lot, but I didn't have any pain at all.

I've always been comfortable. In fact, during the cleaning of my teeth today, I fell asleep, I was so relaxed. They perform their work very, very quickly, very efficiently, and answer all the questions you need, and what more can you expect? They have great customer service.

Alfonso Read Transcript

Alfonso

Dr. Vallone and his staff have been wonderful, not only to myself, but to my family. We've been coming here for a little bit over six years now. He's been extremely professional, knowledgeable, has tackled any issue that we've had, either with myself and with my children's dental health.
Before, we used to go with another dentist, a local dentist, and I had noticed that my kids, every now and then, would be hesitant in going to the dentist. But it wasn't until we started coming here that I actually noticed my children not be scared anymore and that was important to me. And I noticed, by sitting next to them in the chair, that Dr. Vallone treated them with the same respect that he would with me or my wife.

They make you feel comfortable from the minute you sit down in the waiting room, which is actually a minimal wait. But once you sit down in the chair, they talk to you, they actually even explain what they're going to do before they actually do it. And they actually prep you and give you the information that you need, so that you feel comfortable while in the chair.

Just knowing that the staff is experienced and knowledgeable in the type of procedure that they're going to do? It just brings confidence and relaxation.

Alexa Read Transcript

Alexa

I feel like here, I was able to trust them with, of course, one thing that everyone's ... really focuses is on is like, a smile. I feel like when you meet someone, a smile is really important. I was able to entrust them in making my smile beautiful.

When I first starting coming, I had braces, so it was really good having them help me, since they were teaching me exactly how to clean my teeth with braces. 'Cause it's really hard to do it and it would give me the floss that I needed, and they would show me how to use it, and the toothbrushes, they told me which ones were the right ones. Even when I was going to my orthodontist, they really didn't show me as much as what I should do. But here, they really did.

I always felt comfortable asking them, any questions that I had. They always had the right explanation and it all made sense. After a while, it just feels like it's more like ... THey're your friends here. I know they're giving me the best treatment that they can or they're giving me all that they can. And it doesn't feel like it's super, like, they're just pretending, oh, 'cause I'm just a client. Like, I feel like they really do care what's best for me or they really want to do their best work on me.

Definitely suggested, 'cause you're going to get amazing treatment from amazing people and you're going to have a great smile after.

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